Can i cancel 02 contract

O2 is a British Telecommunication company founded in with the name of Cellnet during the first joint venture of BT Group and Securicor. Later the company was totally controlled by BT Group. The headquarters are in the UK at Slough in England. The current chief executive officer of O2 is Mark Evans. This is the most common process of cancellation, which is also known as Porting Authorization Code process. This method is generally used if the customer is leaving O2 to join another network.

The O2 phone number will be retained even if you join another network when this process is followed. The PAC code is received in the following 3 ways:. There are no early termination fees applying to your Airtime Plan. This is because O2 removes VAT on the early termination charge. VAT and decide to disconnect after six months. You can find out the early termination charge that applies to your contract by texting INFO to An early exit fee will apply regardless of whichever cancellation process you follow.

If it's likely you'll need to pay an early cancellation charge, consider the alternatives here that will allow you to side-step those charges e. If you're stuck within the minimum term of your O2 contract, there may be alternatives to cancelling it e. If you'd like to reduce the size of your O2 mobile phone bill, there may also be some alternative networks that will offer you a cheaper deal but with the same level of coverage as O2.

If you're stuck within the minimum term of your O2 contract, it's likely this would trigger an early termination charge. To avoid this, consider keeping your existing O2 contract but changing your handset outside of it.

Your existing SIM card will slot inside the new handset, allowing you to use the remaining months on your contract. When your existing O2 contract finally comes to an end, you can then switch to a lower-cost SIM-only deal. If you'd like to cancel your contract due to poor mobile coverage from O2, it's likely that an early termination charge would still apply if you're inside the minimum term of your contract.

To avoid paying an unnecessary early termination fee, look to see if you're able to improve the coverage from O2. For instance, it might be possible to use a feature like Wi-Fi Calling for better indoor coverage on O2. In addition, it's worth contacting O2 customer services to see if anything else can be done to improve the coverage where you live. You can reach them by calling from your O2 mobile phone.

For instance, there might be upcoming work scheduled in your area to improve the strength of the signal. Alternatively, O2 might be able to provide you with apps or accessories to improve the coverage where you live.

If you're happy with the coverage you receive on O2 but would like to find a way to reduce your monthly phone bill, consider getting a SIM-only deal that piggybacks on O2 coverage. You'll normally be able to get more data and at a lower price than your O2 plan. This will help to save you money whilst giving you the same coverage you currently get on O2.

You can withdraw from a cancellation up to 6 days before your termination date. If you want to withdraw from a cancellation including number portability, which is a cancellation that reached us via another network provider, please turn to this provider in order to withdraw from your cancellation order. With the cancellation of the number portability the cancellation order with o2 will be automatically discarded.

In all other cases please call our customer service in order to withdraw from your cancellation. You will receive a returns note together with your confirmation of cancellation in order to send us your devices free of charge.

Please keep the deposit receipt, which you receive upon sending the devices. If you lost your return slip, you can generate another one via our partner DHL. If you printed out your return slip, you can send your package postage free in any branch of the Deutsche Post AG. Please make sure you also send in any accessories belong to your devices. If you do not confirm your priority notice within 10 days by telephone a service number will be given to you with your notice and will free of charge it will expire automatically and your contract will continue.

Please call our customer service in order to withdraw from your cancellation. Please check here, how another person can adopt your contract: DSL: Vertragsinhaberwechsel. In case of Number Portability, your new network provider will cancel your contract.

If you're on pay-as-you-go, your O2 phone can be unlocked 12 months after you bought it. It will take this from you and apply it to your account. This will kick off the cancellation process with your old network and port your number across.

This will normally take about 72 hours three days. However, it could be longer if a weekend or Bank Holiday gets in the way. In the meantime, we recommend you keep using your old SIM in your old handset. You won't be able to get your final bill from O2 until your number has been ported over. Make sure you pay your final bill — mobile phone providers are among the most diligent in reporting late payments to credit reference agencies.

This website uses cookies to give you the best experience. By continuing, you agree to our cookies policy.